Orders & Payments

Orders can be placed online, and payment must be made in full before production begins. Since all Penny & Co products are custom-made, production time is 3-7 business days before shipping.

Please note: Production times may vary based on order volume, seasonal demand, or other factors. Any updates to processing times will be communicated on our website or social media.

Pricing & Product Availability

All product prices are listed in Canadian dollars (CAD) and are subject to change without notice. While we strive for accuracy, Penny & Co reserves the right to adjust product descriptions, prices, and availability at any time. In the case of a pricing error, we may cancel or refund an order before fulfillment.

Product Use & Safety

We take pride in rigorously testing our products to ensure durability and reliability. However, it is the customer’s responsibility to use them properly and in conditions suitable for their dog. Penny & Co cannot be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. Customers are responsible for selecting the appropriate gear for their dog’s needs and ensuring it is used correctly and safely.

That said, we’re always happy to help! If you need assistance with sizing, choosing the right buckle, or have any other questions, feel free to reach out—we’ll do our best to guide you in finding the perfect fit for your dog.

Intellectual Property

All designs, images, product descriptions, and content on this website are the property of Penny & Co and may not be copied, reproduced, or distributed without permission.

Privacy

We value your privacy. Any personal information collected during checkout is used solely to process and fulfill your order. We do not share, sell, or distribute customer information to third parties.

Need Assistance?

If you have any concerns or questions, please reach out via email at penny-co@hotmail.com or message us on social media. We’re happy to help!