Refund policy

At Penny & Co, every product is handcrafted and made to order to fit your dog’s needs. Because of this, all sales are final. However, if you have any concerns, please don’t hesitate to contact us at penny-co@hotmail.com or via social media—we’re here to help and will do our best to find a solution for you.

Order Issues & Defects

We take great care in crafting and inspecting every item before shipping. However, if your product:

Arrives with a defect
Does not match the order details
Has another unexpected issue

Please contact us within 7 days of receiving your order so we can review the situation.

📩 Email us at penny-co@hotmail.com or send us a message on social media and we’ll work with you to find a solution.

Sizing Issues

If a collar does not fit due to incorrect measurements, we understand that mistakes happen! While we cannot offer full refunds or exchanges, we may be able to adjust or replace the item for an additional fee. The customer is responsible for return shipping costs.

If you’re unsure about sizing before ordering, feel free to reach out—we’re always happy to help you find the perfect fit!